Charles Clarke & Co Solicitors aim to give you the best possible service. If you would like to make a formal complaint, you can read our full complaints procedure in our Terms and Conditions Policy. Making a complaint will not affect how your case is handled.

In accordance with the Solicitors Regulation Authority (SRA) Rule 2.1 of the SRA Transparency Rules, if at any point you become concerned or unhappy about the service we have provided, then you should follow the procedure set out below.

In the first instance, you should raise your concern with Mr. Barrington Charles Edwards our firm’s Senior Partner and he will do his best to resolve any issues. 

The Solicitors Regulation Authority can help you, if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristics.

You can raise your concerns with the Solicitors Regulation Authority (SRA) by telephone number 0370 606 2555 or visit the website www.sra.org.uk

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

A complaint to the Legal Ombudsman should be made

• Within six months of receiving our final response to your complaint
• No more than one  year from the date of the act or omission being complained about; or
• No more than one year from the date when you should reasonably have known that there was cause for complaint

The contact details for the Legal Ombudsman are as follows:-

Telephone: 0300 555 0333
Minicom: 1800 20300 555 0333
Email address: enquiries@legalombudsman.org.uk
Postal address: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Website: www.legalombudsman.org.uk